FAQS

New update on banned products in cosmetics after 23rd August 2019. Click this link.

Please note we do not take orders or payments over the phone.

Question:

What is the difference between Full strength Fragrance Oils and Fragrance Oils?

Answer:

The full strength is uncut so with the candle making fragrances you would need say 10% by volume and the Full Strength only about 3% by volume, most customer use the candle making fragrances.

The reason customers use the F/S is because they are also using them for reed diffusers and some in cosmetics so saves them buying 2 different strengths, we do not give out any formulations.

All the SDS, IFRA, Allergens and the CLP etc. are available when you purchase our oils on our one drive and you get a link to this on your complete e-mail sent after ordering. Derek MD

Question:

Need to alter something about my new order.

Answer:

Please only reply to our outgoing e-mail about the process of that order as our staff in orders do not get the e-mails from our Contact us form.

Please note this must be within 30 minutes of ordering and they will be a charge for any add-on to that order.

 

Do you supply the SDS & CLP documentation?

Answer: Yes please check this link CLP & SDS.

 

How much will the SDS, IFRA Allergens & CLP cost for our blends that we make up from mixing your product.

Answer: Click this link for more information.

 

Why have we been asked from your company to have our address and postcode be confirmed?

When World pay & PayPal send us a unconfirmed address then this delays your order as we have to have this confirmed by e-mail to reduce fraud.

The main reason is you need to put the card holders address in the Billing details part, remember if you have moved addresses then you need to up-date all your accounts.

Also best to always check if using auto fill that your details have been put in correctly.

 

Are your oils Phthalate free.

Answer: Please read this statement about this very confusing issue about them. Our Phthalate Statement.

 

Are your White Rose labelled products tested on animals or contain any animal derived products.

Answer: Please read this statement.White Rose Oils Animal Statement

 

How quick is your delivery from ordering?

Answer: Please see this link. Delivery.