1) Please look on the home page for any updates about our time frame on orders being processed.

1a) Copy write: No products with the wording White Essential Rose Oil in any form can be resold on any shopping channel sites world wide without written consent from us. We do not have a problem with these being sold on your own web sites but notification will be needed.
Of course we have no problem with the above statement if it’s your own label on products dispatched by our company.

1b) Please note: We recommend that small samples no larger than our smallest variant size are obtained before buying larger amounts, no refund will be made if you have not done this on larger volume order’s. We cannot except returns on sample sizes just because you do not like the fragrance smell as we all have a different olfactory sense.

2) Payment Options: We accept all major credit and debit cards and use a secure payment system World Pay. Also no orders can be left in a safe place as we send all as tracked & signed for than-less you let our couriers know during tracking updates, you are then fully responsible for that delivery option.

If you contact our courier and ask them to leave without a signature then we cannot be held responsible.

Please not: We do not take further addons to any order so please make sure you check your order in checkout before completing.

3) Credit Card Security: We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption systems. They are not held in clear text on any web site.

4) Delivery Methods & Times: We only dispatch our products by DHL tracked & signed to ensure that items are handled carefully.

With the exception of weekends, Christmas period and Holidays, we aim to process your order as swiftly and efficiently as possible.

UK orders confirmed to us by our processers before 10am are dispatched the same day, orders after that time may be the same day if not the next working day with DHL  tracked and signed for UK orders. We cannot be held responsible for any of those mentioned in section 20).
Working days are Monday to Thursday, (we are now on a 4 day working week system, it is possible that your order may be held up during (see section 20). We cannot be held responsible for any undelivered items that may cause you any disruption to your business.
Please see notice on top of the home page.

PLEASE NOTE If a package is returned to us because it has not been picked up from your collection pickup point we will need a payment for postage of £9.84 this includes for new administration cost incurred  for the UK is made to our bank account by a bac’s only payment for our 2nd or there after attempts the same applies as we do not except that the advice note from the postage company has not been posted if no answer. You do get full tracking info from DHL so do make sure your e-mail address given on the order is correct.

We do not refund for these undeliverable orders.

Most notices that go missing are normally among the junk mail that you may have binned so please be on the look out for them.

If you have not had your delivery within 7 days of ordering please check with us about the progress of that order as with any postage strike, these problems are out of our control.

5) Delivery Charges:  These are given as part of the checkout process.

6) Returns Procedure: We will make every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product not being delivered within 2 working days from the dispatch date (Saturdays and Sundays not included) customers should advise us. We will make every effort to locate the product, and if required, send a replacement at our expense or provide a full refund. If a product arrives damaged in any way e.g.(Leaking products) it should be refused & customers should contact us by e-mail. On return of the package we will either send a replacement product or replacement items, upon confirmation that the damaged items have been returned. Do not send any other returns without our consent in writing as it will be refused.

6a) (We cannot be held responsible for any mixing methods made by the buyer of the products sold by us or any other products mixed in with them. Also any mixes we do for you we are not responsible for how it is sold or used, please check if going on the skin as you will also need cosmetic compliance.)

7) Refunds: Refunds for valid claims will be made via the same method of payment as used to place order.

If you are not satisfied with our products sent (see section 21) you then have the right to return them within 7 days of receipt with the carriage / shipping costs at your expense and then on return of only unused goods your payment will be refunded. A 30% fee for restocking will be deducted from the total.

Note: If you have had free shipping then any returns if the total is below the free shipping rate we will deduct the shipping cost from your refund.

8) Retention of Title: This remains with us until the goods are paid for in full.

9) Responsibility for Local Taxes & Duties: These are the responsibility of the shopper or recipient in the country of destination.

11) Application of Value Added Tax (VAT): VAT is shown separately from the cost of each product package, where applicable.

12) Order Confirmations: Upon submitting an order using our automated shopping basket system, with payment made through the secure payment gateway servers, you will receive two e-mails. An ‘Order Confirmation’ from us and a ‘Transaction Authorized’ receipt from the payment gateway. ‘If there is a pricing error, we reserve the right to suspend your order until confirmation that you are happy to go ahead at the correct price’

13) Stock Levels: As far as is reasonably possible, all products featured on the web site are in stock and available at the time of ordering. For out of stock items please email if you cannot find it and we will tell you when it will be back in stock.

14) Confirmation of Dispatch: Confirmation of dispatch of orders will be sent by e-mail on dispatch or shipment of all orders.

15) Invoices: Will be sent when goods are paid for in full.

16) Order Enquiries: To follow up on the delivery of a product use the e-mail that concerns the delivery or for any enquiries please look at our contact us on the home page.

17) Data Protection: We do not sell to anyone our database of customers and information contained on customers remains confidential to the company. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

17a) We will e-mail you but (not bombard you) about anything we think may be of interest to you about new products & development, these will be from our Mail Chimp account which you will have the opportunity to un-subscribe from. Should you wish to contact us regarding our Privacy Policy please do so.

17b) Due to the new data privacy requirement any information we have on you about ordering or concepts are only used by us for accounting methods and to be able to full-fill orders and will not be passed onto any other organization other than the government HRMC & our accountant for only accounting reasons.

18) Substitutions: We do not send out products to substitute others.

19) For contract filling please contact us separately. Contact e-mails are in Contacts Us top of the home page.

20) Unforeseen Circumstances: While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control.

21) If you have a complaint, please contact us immediately by e-mail. All complaints will be normally acknowledged within one working day excluding weekends and holiday breaks. Any complaint will be dealt with fairly, effectively and confidentially. These complaints will be concluded within seven working days. These terms and conditions do not affect your B2B consumer’s statutory rights.

22) Law: These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England.

E. & O.E.